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    Delivery information

     


    We've gone bagless

    In July 2022, the laws regarding plastic carrier bags change. Therefore, we are currently trialling bagless online grocery deliveries to comply with these new regulations and our overall sustainability objectives. Please have some empty bags ready to decant your shopping from the crates when our driver arrives. We appreciate your support.

     

    Deliveries will be made between 9 am and 9 pm, 7 days a week.


    Please select your preferred delivery slot when you checkout.


    We offer next day delivery, and you can pre-order up to 7 days ahead.


    There is a standard delivery charge of £5.

     
    Please note: we cannot guarantee that all items in your order will be available when the order is packed for delivery in-store and substitutes cannot be offered. You will be refunded for any items that are not supplied.

     
    If there is no one home to receive an online shopping order. The order will be returned to the store and an email will be sent. Please let us know if you would like to re-arrange delivery or collection.


    For more information on delivery please see our frequently asked questions on our How we can help?

     

     

    Returns

    We'd like you to be happy with everything you purchase from us. After you have received your order, you have the right (except for certain items, which are listed below) to return goods and or faulty goods in accordance with our store returns policy.

    Unless of poor quality or faulty, it is not possible to return baby food and milk, goods which are liable to deteriorate or expire rapidly including frozen or other perishable food, drink or flowers,  CDs, DVDs, audio or visual software where the seal has been broken.

    Any refund due will be credited to your payment card within 3-5 working days.  If you are returning items to one of our stores, you will be required to bring evidence you ordered the items you are trying to return.  You must also bring the card you used to place your order.  


    If you have an issue with your delivery, please contact us either by;


    Phone:
      01534 879822 (Jersey) or 01481 231155 (Guernsey).


    Email:
       online.groceries@channelislands.coop


    Post:
        Online Groceries
                 Member Services
                 Co-operative House,
                 57 Don Street,
                 St Helier.
                 Jersey
                 JE2 4TR



    Our office hours are 8 am to 5 pm Monday to Friday.

    All online orders are for Jersey & Guernsey residents only.